Whatever home-based care someone requires, it should be a quality service that delivers what the user needs. Regular audits, referrals and client feedback shows that Side by Side Care is a quality provider of care in the Crewe and Nantwich area.
We’re proud of the service we provide. Over the last eighteen months we have expanded into larger premises, trebled the number of care givers and backed numerous charities and local events. We love being part of the Cheshire East community, and we work with some wonderful clients.
One of the things that sets us apart is how we deliver each service user’s requirements. Everyone is different, so it has to be a consistent but bespoke approach. Each month we audit what we do. Every visit is recorded and notes are made. These are shared will all care givers who support that user. We also assess our working practices and we ensure that we meet and exceed the standards expected.
Crucially, we gather feedback from clients and act upon it. It’s vital that we understand ever-changing needs. By listening to what our users think, and appreciate exactly what they need and expect from us, we can ensure that those expectations are met.
Offering better care services in Cheshire
We also work hard to prevent issues becoming a problem. Recently, we recommended double-up care for a client after a fall.
Well, the alternative was a prolonged stay in hospital because the user had limited mobility. There would have been a safety risk if they had been left at home with only one or two visits each day.
Instead, using the double-up option we established a six-week plan of rehabilitation. This involved simple exercises, stretches and eventually longer walks to help build strength. With two care givers available, this ensured that daily care needs were addressed in addition to boosting the user’s mobility.
Ultimately, we believe that this avoided potential problems further down the line for the NHS. A hospital bed was not unnecessarily occupied. The user was able to return to their home where they felt safe in familiar surroundings.
A consistent care plan
Something all users find very important is consistency of care. It is not always possible to provide the same care giver, but delivering the agreed care plan is possible if effective communication channels are in place. Side by Side Care ensures that any changes are recorded and distributed to all care givers associated with the client.
Involving family members is also very important. They, too, should be made aware of changes to care being provided. Making sure that a service user is comfortable, happy and benefitting mentally and physically from the agreed care plan comes as standard.
Where improvements can be made, we make them. We think that we deliver a quality service to all our users. The flowers, cards and lovely messages from clients and their families seems to confirm this. And we’re delighted to say that we’ve never had a complaint.
Always together, always side by side…